Managing Customer Service Excellence

Managers in customer facing departments have a crucial role in supporting their teams to even higher levels of performance.  

 

This course will impart the skills and establish the daily practices that a manager needs to follow in order to sustain the development of their teams in their pursuit of customer service excellence.

 

We have found that managers who also attend the Delivering Customer Service Excellence course are better able to support their teams back in the workplace.  After all, leadership and learning are indispensable to one another.